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Genesys Cloud CX Workforce Management Certification Sample Questions (Q90-Q95):

NEW QUESTION # 90
What are the routing types used by Genesys Cloud?
Response:

A. WFM Routing and IVR Routing
B. AWS Routing and IVR Routing
C. Outbound Contact and Inbound Contact
D. IVR Routing and ACD Routing

Answer: D

NEW QUESTION # 91
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

A. To predict call volume and scheduling needs
B. To manage agent interactions
C. To define agent skill levels
D. To handle quality assurance

Answer: A

NEW QUESTION # 92
Which view in Genesys Cloud provides an hourly breakdown of adherence and activities?
Response:

A. Real-Time View
B. Intraday Monitor
C. Daily Adherence Overview
D. Historical Adherence View

Answer: D

NEW QUESTION # 93
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

A. Synchronize with adherence settings
B. Adjust agent availability
C. Add a forecast modification
D. Access the time-off requests page

Answer: D

NEW QUESTION # 94
Which role typically has permission to create and configure a business unit?
Response:

A. Customer Service Manager
B. Workforce Administrator
C. Agent
D. Quality Assurance Specialist

Answer: B

NEW QUESTION # 95
......

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GCX-WFM Latest Exam Camp | GCX-WFM Relevant Exam Dumps

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q90-Q95):

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