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Genesys Cloud CX Workforce Management Certification Sample Questions (Q65-Q70):

NEW QUESTION # 65
In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

A. Defining whether it affects adherence
B. Configuring compliance rules
C. Setting the agent pay rate
D. Assigning a color code for visual identification

Answer: A,D

NEW QUESTION # 66
When creating a management unit, what key principle must be considered?
Response:

A. Organizing agents by their daily availability
B. Ensuring minimal agent interaction
C. Aligning agents with specific scheduling requirements
D. Enforcing hourly task completion

Answer: C

NEW QUESTION # 67
Which of the following is NOT a component of a management unit?
Response:

A. Service Goal Template
B. Queue Assignment
C. Agent Group
D. Schedule Forecasting

Answer: B

NEW QUESTION # 68
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:

A. Daily agent activities and tasks
B. Daily call volume predictions
C. Agent training schedules
D. Real-time agent adherence

Answer: A,D

NEW QUESTION # 69
Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:

A. Logging adherence changes automatically in the forecast data
B. Viewing specific deviations from the schedule
C. Adjusting the agent's schedule within the adherence view
D. Sending a notification to the non-adherent agent

Answer: B,D

NEW QUESTION # 70
......

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Test GCX-WFM Dumps.zip, GCX-WFM Reliable Exam Prep

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q65-Q70):

The Genesys GCX-WFM exam dumps are similar to real exam questions

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